Choose a topic for help and contact options for coronavirus covid 19 help and advice and how to best manage your energy account during this unprecedented time see our dedicated faqs page.
Edf energy contact 24 hour helpline.
We also have a dedicated advice page for those struggling to pay.
Smart meter enquiries mon fri 8am to 8pm and saturday 8am to 2pm.
Help and contact us.
Free 24 hour national number emergency line gas emergencies if you smell gas think you have a gas leak or have any concerns regarding carbon monoxide immediately open all windows and doors and extinguish any naked flames including cigarettes then call the gas emergency services free on the number below.
Once you ve registered you can.
Chat to our dedicated sme advisers today for help and support starting a live chat conversation is simple 1.
Edf renewables is a joint venture between edf renewables group edf s global renewable business and edf.
Text telephone for customers with hearing difficulties.
Automated 24 hour line.
Bereavement support dealing with an energy account when a friend or family member has passed away.
We re one of the uk s leading renewable energy companies owning 35 wind farms including two offshore wind farms and one of the largest operational battery storage units in europe.
If you haven t received an email we can resend an email or if you still can t access the email account you can register your account manually.
Priority services register extra support for those in need.
0333 200 5100 1 mon fri 8am to 8pm and saturday 8am to 2pm.
If you smell gas think you have a gas leak or have any concerns regarding carbon monoxide immediately open all windows and doors and extinguish any naked flames including cigarettes then call the gas emergency services free on 0800 111 999 this is a national number and is available to all areas.
Look at and pay your bills.
Gas and electricty emergency contact details and advice.
Prepayment meter enquiries mon fri 8am to 8pm and saturday 8am to 2pm.
Change your direct debits.
If your query is business related just click on chat now they ll be happy to help.
Text telephone for customers with hearing difficulties.
General account enquiries for existing customers.
You ll need your business edf energy account number handy.
0333 200 5104 to book smart meter installation 0333 009 7000 for smart meter general enquiries.
Send us meter readings.